Terms & Conditions

Introduction:

Welcome to Alpenglow Aesthetics & Rejuvenation ("Alpenglow," "we," "us," or "our"). We provide mobile med spa services – including vitamin B12 injections and neuromodulator treatments (Botox®/Jeuveau®) – administered by licensed physicians in the Denver, Colorado area. These Terms and Conditions ("Terms") govern your access to and use of our services, website, and communications. By scheduling an appointment or using our website, you agree to be bound by these Terms. If you do not agree, you may not use our services or site. We recommend that you read these Terms carefully and keep a copy for your records.

SMS / Text Messaging Terms

By opting in on our booking or Patient Intake form, you consent to receive text messages from Alpenglow Aesthetics & Rejuvenation regarding appointments, follow-ups, satisfaction check-ins, review requests, and treatment/rebooking reminders. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time; reply HELP for help. Consent is not a condition of any purchase. We do not share or sell your mobile number or SMS opt-in consent with third parties for their own marketing.

1. Services

1.1 Medical Consultations and Eligibility

All treatment services begin with a required medical consultation to assess your suitability for the procedure. You must be at least 18 years of age to receive services from Alpenglow. By booking a treatment, you represent and warrant that the personal and medical information you provide (e.g. on intake forms) is accurate, complete, and not misleading. You will be asked to complete a brief medical history questionnaire and sign a physician consent form prior to treatment. These forms are used to identify any health conditions, medications, or allergies that could affect your care, and to document your informed consent to the procedure. Our licensed physicians (currently Dr. Aaron Stecker, D.O. and Dr. Matthew Hadeed, D.O., who each oversee services in their respective regions of the Denver metro area) will review your information and have sole discretion to determine whether a particular treatment is medically appropriate for you. We reserve the right to decline or postpone a service based on our professional judgment and applicable law (for example, if a condition makes the treatment unsafe or if required forms are not completed). You agree to follow all pre-treatment instructions we provide – including refraining from alcohol for at least 24 hours before (and after) your treatment – to ensure your safety and the best outcome.

1.2 Appointment Scheduling and Requirements

Appointments can be scheduled through our website booking system, or by contacting us via phone or email. To secure your appointment, a $100 deposit is required at the time of booking. You will need to provide a valid payment method (such as a credit card) when scheduling; the deposit will be charged to confirm your reservation and will be applied toward the cost of your service. After booking, we will email you the required intake forms, which include a brief Medical History form and a Physician Consent Form. You must complete and submit these forms at least 24 hours before your scheduled appointment. Failure to submit the required forms in advance may result in the cancellation or rescheduling of your appointment at our discretion. In some cases, we may attempt to contact you to remind you of outstanding forms, but it remains your responsibility to complete them on time. We may also require you to present a valid ID at the time of service to verify age and identity. Appointment times are allocated for your treatment; if you anticipate being late or need to make changes, please notify us as soon as possible (see Section 1.3 below). After your treatment is completed, our staff will provide you with written post-treatment and aftercare instructions (typically via email shortly following your appointment). It is your responsibility to read and follow all aftercare instructions carefully, as doing so will help ensure optimal results and reduce the risk of complications.

1.3 Deposits, Rescheduling, and Cancellations

The $100 deposit paid at the time of booking is generally non-refundable, but it will be applied toward the total cost of your service if you keep or properly reschedule your appointment as described below. If you need to reschedule or cancel your appointment, you must notify us at least 48 hours in advance of your scheduled appointment time. You can reschedule or cancel by contacting us via phone, email, or through our website (if such a feature is available). If you provide at least 48 hours' notice, we will allow you to reschedule your appointment once without penalty, and your deposit will remain valid for the rescheduled date. However, if you cancel or reschedule with less than 48 hours' notice (or if you do not show up for your appointment), the $100 deposit will be forfeited and you will need to pay a new deposit to book a future appointment. We understand that emergencies can occur; if you have an unforeseen emergency that prevents you from attending and you contact us as soon as reasonably possible, we may, at our sole discretion, work with you to reschedule without forfeiting the deposit – but this is not guaranteed and will be evaluated on a case-by-case basis. Late arrivals: If you arrive more than 15 minutes late to your appointment, we reserve the right to treat your appointment as a no-show (resulting in forfeiture of the deposit and possible cancellation of the appointment). We ask that you arrive on time or notify us in advance if you are running late so we can try to accommodate you. Note that late arrivals may result in a shortened treatment session to stay on schedule with other clients.

1.4 Pricing and Payment

Pricing for our services is subject to change and will be communicated to you at the time of booking. Current pricing information is available on our website and by request. Payment is due at the time of service. We accept major credit cards, debit cards, and other payment methods as indicated. The $100 deposit paid at booking will be applied to your total bill. Any remaining balance is to be paid in full at or before the completion of your appointment. If you have questions about pricing or payment options (for example, if you wish to discuss package deals or membership programs), please contact us in advance. All sales are final once services have been rendered. We do not offer refunds for services that have been completed, even if you are not fully satisfied with the results (though we encourage you to reach out to us if you have concerns – see Section 2 on Results and Satisfaction). Fees are subject to applicable taxes as required by law.

2. Results and Satisfaction

Results from cosmetic treatments (such as neuromodulator injections or vitamin B12 shots) can vary from person to person. While we strive to provide high-quality care and achieve the best outcomes, we cannot guarantee specific results or that you will be completely satisfied with the appearance or effects of a treatment. Factors such as individual biology, skin type, age, lifestyle, and adherence to aftercare instructions can all influence results. Some treatments may require multiple sessions or touch-ups to achieve the desired effect. By using our services, you acknowledge that:

• Cosmetic and wellness procedures are not exact sciences and outcomes may differ from your expectations or from results seen in others.
• We do not make any warranties or guarantees about the success, duration, or specific outcome of any treatment.
• You have been given the opportunity to ask questions and discuss potential results and risks with our medical staff before consenting to treatment.

If you have concerns about your results or experience any unexpected issues after a treatment, please contact us as soon as possible. We are committed to addressing your concerns and, where appropriate, may offer a follow-up consultation or adjustment at no additional charge (though this is at our discretion and does not constitute a guarantee of a specific outcome or a refund). Please note that dissatisfaction with aesthetic results alone (such as wishing you had more or less of an effect) does not entitle you to a refund of fees already paid for services rendered.

3. Risks and Informed Consent

All medical and cosmetic procedures carry some degree of risk. Before receiving any treatment, you will be asked to review and sign an informed consent form that outlines the potential risks, benefits, and alternatives. Common risks associated with our services may include (but are not limited to):

• For neuromodulator injections (Botox/Jeuveau): Temporary redness, swelling, bruising, or tenderness at injection sites; headache; temporary drooping of eyelids or eyebrows (ptosis); asymmetry; allergic reactions; and, in rare cases, more serious complications such as difficulty swallowing or breathing if the product spreads beyond the treatment area. Most side effects are mild and resolve on their own within days to weeks.
• For vitamin B12 injections: Mild pain, redness, or swelling at the injection site; rarely, allergic reactions or other adverse effects. Serious complications are uncommon with B12 shots, but any injection carries a small risk of infection or other issues.

You should disclose all relevant medical history, medications, and allergies to us before treatment. It is your responsibility to inform us of any changes in your health or medications. If you have any questions or concerns about the risks of a procedure, ask our medical team before proceeding. By signing the consent form and proceeding with treatment, you acknowledge that you understand the risks and voluntarily assume them. You also acknowledge that no guarantees have been made to you about the results of the treatment.

4. Limitation of Liability and Disclaimer of Warranties

To the fullest extent permitted by law, Alpenglow Aesthetics & Rejuvenation (and its owners, physicians, employees, agents, and affiliates) shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services or website. This includes (but is not limited to) damages for loss of profits, loss of data, personal injury (except as otherwise required by law), or any other intangible losses – even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising out of or relating to these Terms or our services, whether in contract, tort, or otherwise, shall not exceed the amount you paid us for the specific service that gave rise to the claim. Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you to the extent prohibited by law. In such cases, our liability will be limited to the maximum extent permitted by applicable law.

No Warranties: Our services and website are provided "as is" and "as available" without any warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, including (but not limited to) implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our services will be uninterrupted, error-free, or free of harmful components, or that any defects will be corrected. We do not warrant that the website or server is free of viruses or other harmful components. Your use of our services and website is at your own risk.

The above disclaimers do not affect any warranties or rights that cannot be excluded or limited under applicable law (for example, certain consumer protection laws or regulations governing medical services). Where such laws apply, our liability and obligations will be as required by law.

5. Indemnification

You agree to indemnify, defend, and hold harmless Alpenglow Aesthetics & Rejuvenation (and our owners, physicians, employees, agents, affiliates, and representatives) from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of our services or website;
• Your violation of these Terms;
• Your violation of any law or regulation;
• Any inaccurate or misleading information you provide to us (for example, false statements on medical history forms); or
• Your infringement of any third-party rights (for example, if you post content that violates someone else's intellectual property).

This indemnification obligation will survive the termination of these Terms and your use of our services. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claim.

6. Use of Website and Intellectual Property

6.1 Acceptable Use

Our website is provided for informational purposes and to allow you to learn about and book our services. You agree to use the website only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the site in any way that violates any applicable law or regulation;
• Attempt to gain unauthorized access to any part of the site, other users' accounts, or our computer systems;
• Interfere with or disrupt the operation of the website or servers;
• Transmit any viruses, malware, or other harmful code;
• Use automated means (such as bots or scrapers) to access the site without our express permission;
• Engage in any conduct that could damage, disable, or impair the website; or
• Use the site to harass, abuse, or harm another person, or to promote illegal activity.

We reserve the right to terminate or suspend your access to the website at any time, without notice, if we believe you have violated these Terms or engaged in any prohibited conduct.

6.2 Intellectual Property Rights

All content on our website – including text, graphics, logos, images, videos, software, and the overall design – is the property of Alpenglow Aesthetics & Rejuvenation or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or otherwise use any content from our website without our prior written permission, except as necessary to view the site for your personal, non-commercial use. Any unauthorized use of our content may violate copyright, trademark, and other laws and could result in legal action.

"Alpenglow Aesthetics & Rejuvenation" and our logo (and any other marks we use) are trademarks or service marks of Alpenglow. You may not use our trademarks without our express written consent.

6.3 User-Submitted Content

If you submit any content to us (for example, through contact forms, reviews, testimonials, or social media posts), you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, and display that content for our business purposes (such as marketing and promotional materials). You represent and warrant that any content you submit is accurate, does not violate any third-party rights, and does not contain any unlawful or harmful material. We reserve the right (but have no obligation) to monitor, edit, or remove any user-submitted content at our discretion.

7. SMS/Text Messaging Consent and Terms

7.1 Consent to Receive Automated Text Messages

By selecting "Yes" to opt in to SMS messages on the SMS consent section of our Vagaro scheduling platform booking or Patient Intake form, you consent to receive automated SMS/text messages from Alpenglow Aesthetics & Rejuvenation at the phone number you provided. These automated messages are sent via our third-party messaging provider, Twilio, and may include:

• Review requests: Following your appointment, we may send you a text message asking for feedback about your experience with our services.
• Before-and-after photo requests: We may send you a text message requesting photos of your results to help document treatment outcomes (submitting photos is entirely voluntary).
• Rebooking reminders: Approximately 90 days after your last appointment, we may send you a reminder to rebook to maintain your results.

7.2 Message Frequency, Costs, and Carriers

Message frequency varies based on your appointment history and interactions with our services. Message and data rates may apply depending on your mobile carrier and plan. Alpenglow is not responsible for any charges incurred from your carrier for receiving text messages. Text messaging may not be available on all carriers.

7.3 Opt-Out and Help

Your consent to receive automated text messages is not a condition of purchasing any services from us. You may opt out of receiving automated text messages at any time by replying "STOP" to any message. After opting out, you will receive a single confirmation message, and no further automated texts will be sent. You may reply "HELP" at any time for assistance or contact us at support@alpenglowrejuvenation.com or (720) 370-3299.

7.4 TCPA Compliance

Our automated text messaging practices are intended to comply with the Telephone Consumer Protection Act (TCPA) and applicable state laws. We only send automated text messages to individuals who have provided prior express consent. If you believe you have received a message in error, please contact us immediately and we will remove your number from our messaging list.

8. Privacy

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services or website, you also agree to the terms of our Privacy Policy. Please review the Privacy Policy to understand how we handle your data. If you have any questions about privacy, please contact us (see Section 13 for contact information).

9. Third-Party Links and Services

Our website may contain links to third-party websites or services (for example, social media platforms, payment processors, or booking platforms). These links are provided for your convenience, but we do not endorse or control those third-party sites. We are not responsible for the content, privacy practices, or terms of use of any third-party site. Your use of third-party sites is at your own risk, and you should review their terms and privacy policies. Any transactions or interactions you have with third parties (including purchases of products or services) are solely between you and that third party.

10. Dispute Resolution and Governing Law

10.1 Governing Law

These Terms and any disputes arising out of or related to them or our services shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law principles. You agree that any legal action or proceeding related to these Terms or our services shall be brought exclusively in the state or federal courts located in Denver County, Colorado, and you consent to the jurisdiction of those courts.

10.2 Informal Resolution

If you have a dispute or complaint, we encourage you to contact us first to try to resolve the matter informally. Many issues can be resolved quickly and amicably through direct communication. Please reach out to us at the contact information in Section 13 with a description of the issue, and we will work with you in good faith to find a solution.

10.3 Arbitration (Optional – If Applicable)

At this time, we do not require binding arbitration for disputes. However, if we choose to implement an arbitration provision in the future, we will update these Terms and notify you. Any such arbitration provision would be designed to provide a fair and efficient process for resolving disputes.

10.4 Class Action Waiver

To the extent permitted by law, you agree that any dispute resolution proceedings (whether in court or arbitration) will be conducted only on an individual basis and not as part of a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against us. (Some jurisdictions may not allow class action waivers; if the waiver is found unenforceable, this provision will be severed and the remainder of the agreement will remain in effect.)

11. Miscellaneous Provisions

11.1 Entire Agreement

These Terms, together with our Privacy Policy and any other written agreements or policies referenced herein, constitute the entire agreement between you and Alpenglow regarding your use of our services and website. They supersede any prior agreements, understandings, or representations (whether oral or written) on these subjects.

11.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable (or, if it cannot be made enforceable, it will be severed), and the remaining provisions will remain in full force and effect.

11.3 Waiver

Our failure to enforce any provision of these Terms or to exercise any right under them does not constitute a waiver of that provision or right. Any waiver must be in writing and signed by us to be effective. No waiver of any term will be deemed a further or continuing waiver of that term or any other term.

11.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms (for example, in connection with a sale or merger of our business) without restriction. Any attempted assignment in violation of this provision is void.

11.5 Force Majeure

We will not be liable for any failure or delay in performing our obligations under these Terms if such failure or delay is due to circumstances beyond our reasonable control, including (but not limited to) acts of God, natural disasters, war, terrorism, strikes, government actions, pandemics, or failures of third-party services. In such cases, our performance will be excused for the duration of the event, and we will use reasonable efforts to resume performance as soon as practicable.

11.6 Relationship of the Parties

Nothing in these Terms creates any partnership, joint venture, agency, or employment relationship between you and Alpenglow. You are an independent user of our services, and we are an independent service provider. Neither party has the authority to bind the other or to make commitments on the other's behalf.

12. Changes to These Terms

We reserve the right to modify or update these Terms at any time. If we make changes, we will update the "Last Updated" date at the top of this document. Material changes (such as changes that significantly affect your rights or obligations) will be communicated to you – for example, by posting a notice on our website or sending you an email (if we have your contact information). Your continued use of our services or website after any changes take effect constitutes your acceptance of the revised Terms. If you do not agree with the changes, you must stop using our services and contact us to cancel any upcoming appointments. We encourage you to review these Terms periodically to stay informed of any updates.

13. Contact Information

If you have any questions, comments, or concerns about these Terms or our services, or if you need to contact us for any reason (such as to request a copy of these Terms or to make a complaint), please reach out to us:

Alpenglow Aesthetics & Rejuvenation

Email: support@alpenglowrejuvenation.com

Phone: (720) 370-3299

Website: www.alpenglowrejuvenation.com

We appreciate your business and look forward to serving you. Thank you for choosing Alpenglow Aesthetics & Rejuvenation!

By using our services or website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.